By making a booking at Mudgee Riverside Park, you acknowledge and agree to these Terms and Conditions on behalf of yourself and all accompanying guests.
1. Check-In & Check-Out
• Check-in:
o Cabins: from 2:00pm
o Sites: from 12:30pm
• Check-out: strictly by 10:00am.
• Late departures may incur additional charges unless prior arrangements have been made.
2. Keys & Property
• Keys must be returned to reception or placed in the designated key return box upon departure.
• A $20 fee will apply for lost or unreturned keys, which may be charged to the credit card on file.
3. Credit Card Authorisation
• A valid credit card may be required at check-in and held on file for security and incidentals.
• You authorise the park to charge this card for any outstanding balances, damages, cleaning fees, or other costs incurred during or after your stay.
• Any such charges will be processed within a reasonable timeframe after departure with correspondence and an invoice sent.
4. Deposits, Cancellations & Amendments
• A deposit equal to the first night’s accommodation is required at the time of booking.
• Bookings may be cancelled or amended up to two (2) days prior to arrival for a full refund of the deposit.
• Cancellations made after this time will result in forfeiture of the first night’s deposit.
• Any approved refund will be processed via EFTPOS, irrespective of the payment method used at the time of booking.
5. No-Shows
• Failure to arrive on the scheduled arrival date without notice will result in cancellation of the booking, and any deposit paid will be forfeited.
6. Booking Credits
• Where a credit is issued, it will be valid for 12 months from the original arrival date.
• Credits are non-transferable and cannot be redeemed for cash.
• Any original promotional or discounted rates will not carry over to new bookings.
• Credits are not available for bookings made via third-party platforms (e.g. Booking.com).
7. Third-Party Bookings
• Bookings made through third-party providers must be amended or cancelled directly with that provider, in accordance with their terms and conditions.
8. Weather Policy
• Weather conditions are not considered a valid reason for cancellation, refund, or credit within the stated cancellation period.
• Council is not liable for cancellations or interruptions arising from events outside its reasonable control including floods, bushfires, storms, power-outages or emergency events.
9. Site Allocation
• While we aim to accommodate site and cabin preferences, specific site numbers are not guaranteed and may be changed for operational reasons.
10. Guest Responsibilities
• Guests are responsible for their own conduct, the conduct of children in their care, and for any damage caused to park property, fittings, or accommodation (fair wear and tear excepted).
• Any damage or breakages will result in the guest being charged the reasonable cost of repair, replacement or cleaning to the credit card provided and an invoice being sent.
• Where excessive cleaning is required, a cleaning fee of up to $200, or the actual reasonable cost of cleaning if greater, may be charged to the credit card provided and an invoice being sent.
Excessive cleaning means cleaning required beyond that reasonably expected following a guests stay and may include but is not limited to:
o Removal of excessive rubbish or waste
o Removal of pet hair, stains or odours where pets are not permitted
o Removal of excessive mud, dirt or other substances from accommodation or facilities
o Cleaning required due to spills, food waste or damage caused by the guest
o Removal of bodily fluids or other biohazards
o Removal of sharps or illicit substances
11. Liability
• To the extent permitted by law, Mudgee Riverside Park is not liable for loss, theft, or damage to guests’ personal property. This includes:
o Caravans
o Trailers
o Boats
o Bicycles (including E Bikes) and scooters
o Generators
• Guests Park and drive vehicles at their own risk. Council accepts no liability for theft, vandalism or damage to vehicles or their contents.
• Guests acknowledge that the use of the park, its facilities, roads, river access, camp kitchen, amenities and surrounding areas involve risks, including but not limited to:
o Slips
o Trips
o Falls
o Drowning
o Adverse weather
o Flooding
o Falling branches
o Wildlife
o Insects
o Uneven ground
o Actions of other guests
Guests are responsible for taking reasonable care for their own safety and the safety of persons under their supervision. The river is not supervised. Entering is at your own risk. Children must be supervised.
Guests indemnify Mid-Western Regional Council against any claim, loss, liability, damage, cost or expense arising from:
o Their breach of these Terms and Conditions
o Damage caused by them or their visitors
o Their use of the park or
o The actions of their pets
Council excludes liability for any injury, loss, damage or expense arising from the use of the park except where caused by the negligence of Council.
• Nothing in these terms excludes, restricts, or modifies any rights under the Australian Consumer Law.
12. Use of Facilities
• Facilities may occasionally be unavailable due to maintenance, repairs or circumstances beyond Council’s control.
• While Council will use reasonable efforts to ensure facilities are available, no guarantee is given that all facilities or services will be available at all times.
• Council may close any part of the park at any time due to maintenance, weather, emergency works, public safety or operational requirements.
13. Smoking & Vaping
• All cabins are strictly non-smoking and non-vaping.
• An additional $200 cleaning fee will be charged for breaches of this policy.
14. Noise & Behaviour
• Guests must be respectful of others at all times.
• A quiet curfew applies from 9:00pm-8am everyday.
• Guests must comply with all lawful directions given by management and staff. Management reserves the right to evict guests for disruptive behaviour, with no refund provided.
Disruptive behaviour includes but is not limited to:
• Excessive noise or offensive language
• Abusive, threatening, intimidating or aggressive behaviour toward guests, visitors and staff
• Harassment or anti-social behaviour
• Intoxication or disorderly conduct
• Damage to, or misuse of park facilities or property
• Illegal activities
• Failing comply with reasonable directions given by staff
• Behaviour that interferers with the comfort, safety or enjoyment of other guests
15. Fires
• Fires are not permitted on individual sites.
• A communal fire pit is available within the camp kitchen area; guests must supply their own firewood and comply with any fire restrictions in place.
16. Children & Age Requirements
• Children must be supervised by a responsible adult at all times.
• We do not accept bookings from persons under 18 years of age. Proof of age may be requested.
• Failure to comply may result in cancellation without refund.
17. Occupancy Limits
• The number of guests must not exceed the number specified in the booking.
• Additional guests may incur extra charges or require separate accommodation arrangements.
18. Length of Stay
• The maximum length of stay is 14 consecutive nights unless prior written approval has been obtained from management.
• Management reserves the right to refuse extension beyond this period.
19. Park Management Rights
• Management reserves the right to refuse entry, cancel bookings, or terminate stays where guests breach these Terms and Conditions or park rules.
• No refund will be provided in such cases.
• Serious breaches may result in guests being refused future bookings at Mudgee Riverside Park and other council-owned accommodation facilities.
• Mudgee Riverside Park reserves the right to refuse entry or accommodate any person who has previously been removed from, or directed to leave, another council-owned accommodation facility.
• Guests are not permitted to use Mudgee Riverside Park as a bail address or for any legal, court-related, or corrective-services requirements. Any attempt to do so may result in immediate cancellation of the booking without refund.
20. Privacy
• Personal information is collected when you make a booking at Mudgee Riverside Park for the purpose of processing and managing your reservation, confirming your identity, taking payment, communicating with you about your stay, responding to enquiries and ensuring the safety and security of guests and park facilities, recovering costs for damage or unpaid fees where applicable.
• Personal information collected during the booking process will be managed in accordance with Council’s Privacy Management Plan and applicable privacy legislation.